Returns

RIGHT OF WITHDRAWAL

If for any reason you change your mind about a product you received, you can return it within 14 days from the date of receipt, as long as the product and its original packaging is in good condition.

To proceed with a return, you must fill in the return form that you will find in the packaging of your order and send it to us together with the product at:

Moschopoulou 21, Agios Dimitrios, 17342, Attica

To send the first return free of charge, you must send the parcel with Elta Courier.

For any information, contact us at customerservice@yell-oh.gr or at +30 2109885769.

Once we receive the product and verify its good condition, we will refund the amount corresponding to its purchase within 10 working days. Shipping and cash on delivery costs that have already been charged upon the initial shipment of your order, are non-refundable.

Please note that discount products are non-refundable. If you do not wish to make any changes, we can send you a credit for future purchases.

 

CHANGES

You have the right to change the product within 14 days from the date of purchase. In case you want to change the size or product, then follow the return procedure above and note the change in the return form. If the change is worth less than your original order, then we will refund the difference. To make a change, we must first determine the good condition of the products you return and confirm the availability of the new products you want to receive.

The shipping costs of the new order are borne by you. In case you make a second change, then the return costs will be borne by you.

‘When you undertake the return of products, we recommend that you use a courier company, as the process is safer and we are not responsible if a product is lost or damaged during transport.

 

DEFECTIVE OR WRONG PRODUCT

We do our best for the products to reach you in excellent condition. If you still receive a defective product or the product is not what you ordered, please, fill in the return form, send it with the product to the address 21 Moschopoulou, Agios Dimitrios, 17342, Attica. We will cover the return costs and refund your money within 15 days to your credit card or bank account of your choice, depending on how you pay for this product.

To return the product for free, contact us at customerservice@yell-oh.gr or at +30 2109885769.

 

For the refund, we have to find the defect on our part. We recommend that you do not use the clothes unless you first check them.

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